Last updated September 3, 2017
For a PDF copy of this Return Policy, please click here.
At The Uniform Store, we work hard to deliver quality and fashionable occupational uniforms, shoes and accessories from popular brands through a boutique shopping experience. We appreciate your interest in purchasing from us and we thank you for your business if you have already made a purchase. We hope you will be or are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for an exchange or store credit. Please see below for more information on our return policy.
All returns must either be postmarked or returned in person to our retail store within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached; and can be returned for exchange or store credit only. Damaged or defective items (e.g. manufacturing defect or embroidery error) can be returned for exchange, store credit or refund.
To return an item by mail, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, pack the item securely in a box, padded envelope, or other secure packaging and include your proof of purchase, and mail your return the following address:
The Uniform Store
Attn: Returns, RMA # [include your RMA number]
10 Weems Lane
Winchester, VA 22601-3602
Please note, you will be responsible for any return shipping charges. We strongly recommend that you use a shipping method with tracking to ship your return. The Uniform Store cannot be held liable for any shipment damage incurred during transit; so we also recommend you understand and obtain insurance coverage for the shipment method of your choice.
To return an item in person, please bring your item to our retail store during normal business hours. We will review your item and process a return using our Point of Sale system.
After receiving your return and inspecting the condition of your item, we will process your exchange and issue an exchange item, store credit or refund, depending on the nature of the return (exchange or defective merchandise). Please allow at least 7 days from the receipt of your mailed item to process your return. In the case of a refund, it may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by phone or email when your return has been processed. Please note in the event of an exchange if you are having a new item mailed to you; you will be responsible for any shipping charges. In that event, we will contact you for shipping payment information.
The following items cannot be returned or exchanged:
- Items that have been worn, laundered, soiled, stained, or damaged due to normal wear and tear cannot be returned or exchanged.
- Clearance items or items marked “Final Sale”.
If you have any questions concerning our return policy, please contact at:
The Uniform Store, LLC
10 Weems Lane
Winchester, VA 22601-2674
Phone: (540) 678-8711
FAX: (540) 678-8712